At MAPFRE Assistance we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.
We are looking for an enthusiastic, motivated, team driven individual to join our claims department as a claims administrator. As a team, and individually, we are expected to meet targets set by the Company to ensure we are providing our clients and customers with a first class service. The successful candidate for this role will be working on their own initiative, have some autonomy in their role, be involved with liaising with claimants in person; by either phone or written communication.
Working hours are Mon-Fri, 9am-5pm
What you'll do:
- Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained
- Issue follow-up letters to policyholders on claims not pursued / updated within a specified timeframe
- Log post on operating system
- Completing overflow call backs in a timely manner
- Explanation of claims handler decisions to request information, settle or decline a claim, arranging escalation where necessary
- Registration of new claims, capturing all relevant claims information
- Registration of Outpatient Medical Claims
- Gather relevant information for complex cases to be reviewed by technical specialist, when required
- Ensure all claim payments are processed within 10 working days of acceptance
- Completing all administrative and filing duties
- Positively contribute to the team’s effectiveness, continuous improvement and overall success
- This list is not exhaustive and some duties may fall outside this scope
Hours:
35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1 hour unpaid rest period for lunch. These hours may change if required in order to meet business requirements.
What we’re looking for:
- Successful candidate must be willing to achieve or working towards APA qualification
- Minimum of 1 years’ experience in customer service role preferable
- Commitment to continuous learning
- Resilience and empathy to communicate difficult decisions to customers
- Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
- Excellent written and verbal communication skills
- Good planning and organisation skills in order to meet timescales
- Good numerical skills and literacy skills including Microsoft Office suite
- Technical knowledge of typical insurance products is of benefit
Qualifications:
APA or CIP qualification a distinct advantage. However, if you are not APA / CIP qualified this role may still be for you. As MAPFRE is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements. We are with you every step of the way and will support and cover the cost of you becoming qualified to empower you in your role as claims administrator and to deliver to our customers a positive experience.
Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.
What we offer you:
- Competitive salary
- Service days
- Time and attendance quarterly rewards
- Investment in qualifications and training
- Career progression
- Free Motor Rescue and European Travel Insurance
- Health insurance discount
- 20% discount on all other travel insurance outside Europe
- Sports & social club
- City centre office location, handy for public transport
- Bike to work scheme
- Travel Pass
- Opportunity to work with a global company based in over 27 countries
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Employee discount
- Free or subsidised travel
- Gym membership
- Sick pay
- Store discount
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Galway, Galway, CO. Galway H91 TVF8
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