Do you have expert experience driving a business forward, implementing sales strategists, and increasing standards of customer service? Dublin Nails are recruiting an experienced Manager who has at least 2 years of experience increasing the standards of customer service, with great emphasis on sales development and staff management.
Applicants must be flexible to work evenings and weekends. The main purpose of this role is to manage the daily activities of the salon and provide the highest level of customer service and drive maximize sales and profitability. This is an exciting opportunity to join our ever-expanding salons! You will be responsible for leading a team approximately 5 - 10 staff f with plans to grow. The ideal candidate will be self-motivated, committed and dedicated to driving a business forward, the experience of working in a fast-paced retail environment and service environment.
Primary Duties
- To ensure daily/ weekly sales targets are set and achieved.
- To devise strategies for growth in sales in salons.
- To monitor and assess performance and propose actions to rectify problem areas.
- To monitor competitors on a regular basis.
- Ensure 5* customer service is delivered at all times to deliver an amazing customer experience.
- Ensure employees provide excellent customer service and handle queries and complaints with professionalism.
- Coaching staff on how to manage customer complaints and how to offer the customer a friendly approach and courteous manner, in all branches, in each store and on the telephone.
- Create awareness of additional services and ensure that they are offered to customers.
- Recognize and compliment examples of service excellence
- To participate in the recruitment and training of staff.
- To ensure staff are adequately trained, i.e. service quality, product knowledge and familiar with store systems.
- To conduct staff appraisals and recommend program to address difficulties.
- To ensure disciplinary procedures are enacted where appropriate.
- To provide a forum for staff to discuss issues and problems relating to the store.
- To ensure staff cost ratio is in line with company budget.
- Review weekly rosters for staff, making adjustments where necessary to keep within the staff cost budgets, monitoring and delivering wage % targets
- Daily activities and monitor staff time-keeping and attendance levels.
- To ensure staff are groomed appropriately for business each day.
- To be aware and observe all company policies and procedures.
- Recognize and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behavior.
- Conduct performance reviews both formal and informal.
- Implement strategies for the ongoing development of your team members.
- Consult with head office in relation to stock holding and ensuring that all stores have the stock that they require to carry out all services
- To ensure stocktaking is organized and prepared on time and in accordance with company procedures
- To assist with any other duties required by senior management.
- To represent the Company’s interests with all internal & external interactions.
- To observe confidentiality in respect of Company activities.
Requirements
2 Years minimum experience.
- Fully ITEC, CIBTAC, and CIDESCO qualified.
- 4- 5 years experience as an Senior Manager, , Dual site manager, Sales Manager or a similar role.
Beauty Industry experience is ideal but not essential
Job Types: Full-time, Permanent
Salary: Up to €40,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- AREA SALES: 4 years (required)
Willingness to travel:
- 50% (preferred)
Work Location: In person
Reference ID: Nails Senior Manager
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