Medical Screening Administrator

 

Job Details

A full-time, permanent vacancy has arisen for the role of Medical Screening Administrator. The successful candidate will provide general correspondence and high standard administration services in the Vhi Medical Centres to support the end-to-end provision of the Screening service to Vhi customers.

Key responsibilities will include but are not limited to:

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• Meeting, greeting and checking in of clients arriving at Medical Centres for Vhi clinical appointments.
• Providing general correspondence and administration services in the Vhi Medical Centres
• Maintaining computerized and manual files
• Responding to customer phone calls
• Communication with sales account managers and corporate customers to manage Corporate Screenings
• Day-to-day running of the administration function with respect to screenings
• Supporting the Kilkenny Screening Team with regard to customer queries
• Supporting the Laboratory with regard to sample queries
• Adhering to clinical governance processes and ensure SOP (Standard Operating Procedures) compliance.
• Following and assisting in the development of SOPs.
• Processing credit card payment transactions
• Updating End User Computing spreadsheets to facilitate appropriate tracking and monitoring of the service.
• Obtaining customer feedback by encouraging customers to complete the feedback survey
• Supporting the requirements of JCI accreditation through compliance with JCI Standards and SOPs, KPIs and audits.
• Promoting and developing a culture of quality and safety in line with the Vhi H&W QSR Framework and the Vhi H&W Mission, Vision and Values.

The successful candidate must have:

• Minimum 2 years previous experience in a customer facing administration role
• APA qualification is desirable
• Excellent communication and interpersonal skills. Good organizational skills and self-motivated
• Good computer literacy skills (Word, Excel & PowerPoint) including typing skills.
• Accuracy, attention to detail and good follow-through
• A high degree of proactivity and flexibility with good team spirit
• Demonstrate Alignment with Vhi Values

Vhi is an equal opportunities employer.

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